MailAI – Intelligent Email-Based Service Request Handler

MailAI is an AI-powered email auto-responder designed to help internal support teams respond faster, smarter, and with less manual effort. Built using Retrieval-Augmented Generation (RAG), it classifies, retrieves, and replies to service request emails automatically.

Tech Stack

• Frontend: Chrome Extension (HTML, JavaScript)
• Backend: Python, Flask
• AI/ML: OpenAI GPT, SentenceTransformers, FAISS, LangChain

Demo

Watch Pitch Video

How It Works

1. Fetches unseen support request emails.
2. Filters out non-reply or unauthorized domains.
3. Classifies the intent using zero-shot learning.
4. Retrieves relevant KB documents via semantic search.
5. Generates personalized replies using GPT.
6. Sends response via email or escalates to human.

Setup Instructions

Clone the Repo

bash

git clone https://github.com/yourusername/MailAI.git
cd MailAI

pip install -r requirements.txt

Create a .env file in the project root and add the following:

OPENAI_API_KEY=your_openai_key EMAIL_CREDENTIALS=your_email_credentials

Run the Server bash python app.py

Build Chrome Extension

• Open Chrome and go to chrome://extensions/.
• Enable Developer Mode.
• Click Load Unpacked and select the extension folder.